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Problem identification: how to identify the real issue
•The computer is running slow
There are many reasons why computers face problems. It may be something simple, such as running too many concurrent applications. Or, it may be something more complex, perhaps a software compatibility issue. For this reason a basic user should have the ability to identify the basic problems. It may be necessary to uninstall and reinstall the application, or replace it with a suitable alternative. No matter how difficult this seems, bear in mind that this knowledge will facilitate their daily operation.
•Install the proper system security
Protecting your files and documents from unwanted intrusions and data loss is not definitely a job best left to the professionals. Even if someone does not have the ability, it is not difficult to protect the computer from viruses and malware attacks.
•I Deleted One of my Files.
Even if a file has been accidentally deleted, it may also be possible to recover it. Either you could find it on the “recycle bin” or you could install a hard drive.
•Strange Noises
A lot of noise coming from your computer is generally a sign of either hardware malfunction or a noisy fan. Hard drives often make noise just before they fail, so you may want to back up information just in case, and fans are very easy to replace.
•Other usual problems that a basic user should address are the following:
1.Desktop computer or laptop won't turn on
2.The Monitor won't turn on or it simply shows no picture
3.The keyboard or mouse quit working
4.The sound doesn't work
5.Attachments do not open
•The Screen is Blank
If the computer is on but the screen is blank, there may be an issue with the connection between the computer and the screen. First, check to see if the monitor is plugged into a power point and that the connection between the monitor and computer hard drive is secure. If the problem is on a laptop, then you may need to get a professional to fix it as some of the internal wires may be worn.
Protect your computer
Clean the keyboard
Clean the monitor
Free hard drive space
The sound is not working
The mouse or keyboard has stopped working
Fixing key concepts...
Unit 1: What is problem solving.
Problem solving general
Problem solving in a digital environment
The level of user expertise on digital competences
Most common problems
Identify the most common basic computer problems
•The computer is running slow
There are many reasons why computers face problems. It may be something simple, such as running too many concurrent applications. Or, it may be something more complex, perhaps a software compatibility issue. For this reason a basic user should have the ability to identify the basic problems. It may be necessary to uninstall and reinstall the application, or replace it with a suitable alternative. No matter how difficult this seems, bear in mind that this knowledge will facilitate their daily operation.
•Install the proper system security
Protecting your files and documents from unwanted intrusions and data loss is not definitely a job best left to the professionals. Even if someone does not have the ability, it is not difficult to protect the computer from viruses and malware attacks.
•I Deleted One of my Files.
Even if a file has been accidentally deleted, it may also be possible to recover it. Either you could find it on the “recycle bin” or you could install a hard drive.
•Strange Noises
A lot of noise coming from your computer is generally a sign of either hardware malfunction or a noisy fan. Hard drives often make noise just before they fail, so you may want to back up information just in case, and fans are very easy to replace.
•Other usual problems that a basic user should address are the following:
1.Desktop computer or laptop won't turn on
2.The Monitor won't turn on or it simply shows no picture
3.The keyboard or mouse quit working
4.The sound doesn't work
5.Attachments do not open
•The Screen is Blank
If the computer is on but the screen is blank, there may be an issue with the connection between the computer and the screen. First, check to see if the monitor is plugged into a power point and that the connection between the monitor and computer hard drive is secure. If the problem is on a laptop, then you may need to get a professional to fix it as some of the internal wires may be worn.
Unit 2: Digital Skills in problem solving
Solving technical problems
Protect your computer
Clean the keyboard
Clean the monitor
Free hard drive space
The sound is not working
The mouse or keyboard has stopped working